A recent study done by J.D. Power and Associates ranked the nations best health insurance plans by areas of the United States. The study measured health plans based on seven key factors that drive the members’ overall health plan experience: Provider Choice; Information and Communication; Coverage and Benefits; Claims Processing; Statements; Customer Service; and Approval Processes. Included in the study are 131 health plans in 17 regions in the United States and the results of more that 33,000 health plan member surveys conducted between December of 2008 and January of 2009.
Headlining the results of the study is Health Alliance Plan (HAP), which was rated “Highest in Member Satisfaction among Commercial Health Plans in Michigan.” This is the second year in a row where HAP ranked highest in member satisfaction among Michigan commercial health plans. HAP earned a five star Power Circle Rating which signifies “Among the Best” in four areas: Customer Service, Overall Experience, Coverage and Benefit, and Information and Communication.
Other award recipients include: BlueCross BlueShield of AZ, AL, FL, NE, and IL, HIP Health Plan in New York/New Jersey, Harvard Pilgrim Health Care in New England, and Humana in the South Atlantic and Texas.